Shipping policy
Shipping Policy
At MILARĀ LABS, we are committed to providing reliable delivery, professional customer care, and quality after-sales support. We work closely with trusted courier partners to ensure your order arrives safely and efficiently.
Please read our shipping policy carefully before placing your order.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Once your order has been processed and dispatched, you will receive shipping confirmation and tracking details via email.
Please note:
- Orders are not processed on weekends or public holidays.
- Processing times may be extended during promotions, launches, holidays, or high-volume periods.
Imported & Pre-Order Technology Products
Some of our advanced beauty technology products are imported and may not always be immediately available in local South African stock.
If a product is temporarily out of stock locally, fulfillment may take approximately:
- 7–15 business days
This allows time for sourcing, importing, customs processing, and quality checks before dispatch.
By placing an order for imported or pre-order items, customers acknowledge and accept that additional fulfillment and shipping time may apply.
MILARĀ LABS will always aim to communicate estimated delays where possible and keep customers updated regarding their order status.
Local Shipping – South Africa
We offer nationwide door-to-door shipping throughout South Africa through trusted courier providers including Aramex.
Estimated delivery times:
- Major cities: 1–4 business days
- Regional or remote areas: 3–7 business days
Delivery times are estimates only and are not guaranteed.
Shipping delays may occur due to:
- Courier operational delays
- Weather conditions
- Load shedding
- Traffic disruptions
- Public holidays
- High shipping volumes
- Civil unrest
- Remote delivery locations
- Events outside of our control
While we always strive for fast and reliable delivery, MILARĀ LABS cannot guarantee exact delivery dates once an order has been handed over to the courier.
International Shipping
We offer international shipping to selected countries.
International shipping timelines vary depending on:
- Destination country
- Customs clearance
- International courier operations
- Border inspections
- Local delivery networks
Customers are responsible for:
- Customs duties
- Import taxes
- VAT charges
- Clearance fees imposed by their country
MILARĀ LABS cannot be held responsible for delays caused by customs authorities, international logistics disruptions, or circumstances outside of our control.
Tracking Information
Once your order has been dispatched, tracking information will be sent to the email address provided at checkout.
Customers are responsible for ensuring:
- Shipping addresses are accurate
- Contact information is correct
- Someone is available to receive the parcel where applicable
MILARĀ LABS cannot be held liable for failed deliveries caused by incorrect customer information.
Damaged, Faulty, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, customers must notify us within 7 days of delivery.
To assess the issue, customers must provide:
- Clear photos of the product
- Video evidence showing the issue or defect
- Proof of purchase
Once reviewed and verified as a manufacturing defect or shipping-related issue, MILARĀ LABS will arrange collection of the product where applicable. Customers will not be required to organize or pay for return shipping on approved faulty items.
Depending on the situation, we may:
- Repair the item
- Replace the item
- Offer store credit
- Provide another suitable resolution
MILARĀ LABS reserves the right to inspect and verify all claims before approving collections, repairs, replacements, or credits.
Products damaged due to misuse, accidental damage, improper handling, unauthorized modifications, neglect, water damage, or failure to follow usage instructions will not qualify for replacement or repair.
Cosmetic & Personal Care Products
Due to hygiene, safety, and product integrity reasons, opened or used cosmetic, skincare, wellness, and personal care products cannot be returned or refunded.
This includes:
- Oils
- Creams
- Serums
- Masks
- Lotions
- Beauty and skincare products
Customer satisfaction remains important to us. If you experience concerns with a cosmetic or skincare product, we encourage you to contact us directly so we can fairly review the matter and determine whether an appropriate resolution can be offered.
Courier Responsibility & Delivery Delays
MILARĀ LABS works with third-party courier providers, including Aramex, to provide shipping and logistics services.
Once an order has been dispatched, certain factors may fall outside of our direct control, including:
- Vehicle accidents
- Courier operational disruptions
- Weather delays
- Customs inspections
- Load shedding
- Labor strikes
- Failed delivery attempts
- Delays within courier networks
- International shipping disruptions
MILARĀ LABS cannot be held liable for courier-related delays or disruptions once the parcel has been handed over to the courier provider.
However, we remain committed to assisting customers wherever reasonably possible and will work with the courier provider to help resolve delivery issues in a professional and fair manner.
Lost or Stolen Parcels
Once proof of delivery has been provided by the courier, MILARĀ LABS cannot be held responsible for lost or stolen parcels delivered to the address supplied at checkout.
Customers are encouraged to ensure delivery addresses are secure and accessible.
Contact Us
For shipping support, delivery enquiries, or product assistance, please contact:
